Privacy Policy

Last updated: [22/09/2025]

Introduction

Camp Elim respects your privacy and is committed to protecting the personal information you provide to us. This policy explains how we collect, use, and safeguard your information when you visit our website, make a booking, or interact with us in any other way.

By using our website or services, you consent to the practices described in this policy.

Information we collect

We may collect the following types of personal information:

Contact details: name, address, email, phone number.
Booking details: accommodation requests, activity selections, dietary requirements, payment information.
Communications: enquiries, feedback, or other correspondence.
Website data: limited information through cookies or analytics (such as browser type, pages visited, and time spent on site).

How we use your information

We use the information we collect for purposes including:

Processing bookings and payments.
Providing camp services, activities, and meals.
Communicating with you about your booking or enquiry.
Sending updates, newsletters, or promotional information (if you have opted in).
Improving our services, website, and customer experience.
Meeting legal and regulatory requirements.

Disclosure of information

We will not sell, rent, or trade your personal information. We may disclose it only:

To staff and volunteers where necessary for providing services.
To trusted third-party service providers (e.g., payment processors) who assist us in operating our camp and website.
When required by law, or to protect the safety of our guests and staff.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of data transmission or storage can be guaranteed as completely secure.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out-of-date, or incomplete. Please contact us using the details below.

Cookies and website use

Our website may use cookies to improve your browsing experience and collect anonymous traffic data. You can disable cookies through your browser settings, though some features of the site may not work as intended.

Third-party links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.

Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on our website with a revised “last updated” date.

Contact us

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us:

Camp Elim
Email: bookings@campelim.org.au
Phone: 02 6554 0277
Address: 4859 The Lakes Way, Forster 2428 NSW